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At a Glance

Ericsson approached NLC in Dec 2021 with a unique intent. The team deals with a variety of stakeholder groups and addresses problems of varying complexities. It is imperative that every member is able to influence through effective verbal and written communication, to be able to deliver outcomes in an agile manner.

Yotta

Ericsson is one of the leading providers of Information and Communication Technology (ICT) to service providers. They are world leader in the rapidly changing environment of communications technology – by providing hardware, software, and services to enable the full value of connectivity.

15 Hrs
Experential Learning
25
Employees Trained

Challenges

While verbal communication is critical; the BO & T spends a majority of their time processing emails and responding to them. A reasonable degree of resolution; escalation; post-project action happens via an email interaction! This workshop intends to create awareness and appreciation of the facets of written business communication through practical examples, simulations, and group
activities.

Solution offered

120 mins experiential, activity-based engagement session that will
follow the following route:- An insightful ‘Communication Styles’ survey will be administered for at least one week before the session. A two-part session in which the first part deals with Different Communication Styles and Intercultural/Global Communication. And the second part deals with the written part of Email Communication and Types of Questions to incite astute responses.

— Communication Styles

— Intercultural/Global Communication.

— Email Communication

In Depth Approach

  • Pre-Survey Administered. An insightful ‘Communication Styles’ survey will be administered at least one week before the session.
  • Different communication styles , Journeying across the world and taking a look into the different cultures and their proclivities when it comes to written/oral communications.
  • The context of different emails and conversations. The structure; mechanics; and mechanism of penning down a well-crafted email.